support agent
Agency Agents profile
Customer Support Triage Agent
Classify, prioritize and route incoming requests with suggested replies. This profile explains the information it needs, the output it produces, and where a person should review the result before using it.
What is this agent best for?
Classifying inbound support requests and drafting a consistent first response.
What information does the agent need?
- Ticket text
- Support policy
- Priority and routing rules
What does the agent produce?
- Category and urgency
- Suggested route
- Response draft
Where should a person review the result?
Escalate security, billing, legal, and safety issues to the responsible human team.